In the UK we love to queue for things. The understanding being that this ensures the order in which people will be served. Recent experience from myself, and others, is that this assumption is under threat through poor service. Twice recently I have reached the front of the queue and started to be served, only for the customer service person to then start a conversation with somebody else in the queue behind me. The best example this week was when the person behind me was fully served and in receipt of an apology “for keeping them waiting”, to then return to serving me, with no apology! Anyone out there responsible for B2C customer service please note!