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It’s is interesting how leadership skills pervade everyday life. Our local pub in Devon had a great owner with real leadership skills and build a strong business during his tenure. You could see how well he interacted with his staff and how competently he handled customers. Following ill health a new owner arrived 6 months ago. He doesn’t have the same level of leadership skills or presence and you can see the same staff taking advantage of the situation. Organisational skills are also lacking with problems during food service on a moderately busy night. It will be interesting to see how he copes during the busy Easter weekend.