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The cost of poor training at Carphone Warehouse ….Carphone Warehouse has been fined £29.1m by regulators for mis-selling the mobile phone insurance

https://news.sky.com/story/carphone-warehouse-fined-29m-for-geek-squad-mis-selling-11663878

“It found staff were poorly trained to treat customers fairly between 2008 and 2015 product Geek Squad.”