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As membership secretary and a coach of a running club I have several  generic e-mail address e.g. Membership@a_b_c, beginners@a_b_c. What is interesting is the way people write e-mails to generic e-mail addresses vs named e-mail accounts. When I receive e-mail to the...

Cost of poor training ….

The cost of poor training at Carphone Warehouse ….Carphone Warehouse has been fined £29.1m by regulators for mis-selling the mobile phone insurance https://news.sky.com/story/carphone-warehouse-fined-29m-for-geek-squad-mis-selling-11663878 “It found staff...

Motivation & Reward

A new twist on coaching and motivation to achieve sales target from China. It was reported in the South China Morning Post that “If the sales goal has not been met by the end of the month, the team leader will have to eat three cockroaches for each failed sale”. Two...

Companies vs Political Parties

Imagine if companies behaved the same way as political parties. The CEO would be constantly undermined by the employees, there would be constant infighting and lack of agreement. The competition (opposition) would spend their time criticising, rather than creating...

Says Who?

I noticed that on a building site billboard for a new local hotel that they claimed the new gym was going to be “World Class” and it got me thinking, says who? Is there a benchmark for judging these things? We can judge our fitness in a myriad of ways through fitness...

The Brain Cannot Multitask

We are not as good at multitasking as we would like to think we are. We tell ourselves we can do two things at once and do them both equally well. Actually when we read the text on a slide and try listening to the speaker we cannot retain all the information anywhere...